Domain Services
NAP MEDIA are a Nominet Tag Holder and are therefore bound by the Nominet Registrar Agreement and Good Practice Terms. You can
read these documents on the Nominet web site at: http://www.nominet.org.uk/go/terms. In addition, NAP MEDIA register a range of domains through agreements with third party registrars, which they then administer and provide services for to their clients.
UK domains
As a Nominet member and tagholder, we can register, renew and administer a .uk domain for you. These will be handled through our own contract with Nominet.
Nominet UK is the registry for .uk internet names and manages the authoritative database of .uk domain name registrations. They are a not-for-profit company and have members instead of shareholders. Nominet is officially recognised as the .uk domain name registry by the internet industry, users and the UK Government. Nominet themselves do not proactively sell domain name registrations, but provide neutral advice on registering and maintaining your name.
Why is this relevant?
If you register a .uk domain with NAP MEDIA, Nominet should send you an official domain ownership document. Other domain extensions, such as .com, .net, .info, or .biz domains do not issue these certificates. This is an important document, and you should keep it safely.
In buying a .uk domain name you understand that you are making a contract with Nominet, rather than ourselves - our charges in acting as your agent are for looking after this domain name for you and providing the services to enable you to use it effectively. You remain the owner of the domain name and can transfer its management to other agencies at any time. Your contract is with Nomnet and subject to their Terms and Conditions.
If you want to change the registrant name for your domain, (effectively, its owner) this has to be done directly with Nominet. They charge an admin fee and this can be managed from their website. See http://www.nominet.org.uk/MakingChangesToYourDomainName/Transfer/
If you register a domain with us it will belong to you and you will be registered by NAP MEDIA as the owner of your domain name, using information that you pass to us for registration. As a registrar, we are required to ensure that registrants submit complete and accurate data, which then can be queried by other Internet users (typically as a 'whois' query). There is an option for non-company registrants of Nominet .uk domains to opt out from providing their address details for public display, but you will need to request this when ordering a domain - our default is to provide full registrant information.
Unless you request otherwise, NAP MEDIA will be registered as the accounting, technical and billing contact for your domain, as we provide a fully managed service, and we pay Nominet fees on your behalf (assuming you have paid us to carry out this service for you). In the event that our invoice to you for our services has not been paid when a Nominet renewal becomes due (we will provide you at least two month's notice Renewal & Expiry Policy setting out when Reminder emails we will send a final notice seven daysprior to expiry of the domain.) we reserve the right to 'detag' ourselves from your record - you are then responsible for finding a new registrar to look after you and provide DNS services.
Please note: Nominet charge for retagging detagged domains and for renewing a domain that payment has lapsed on .
There is no extra charge if you decide to transfer your domain away, and we do not charge for the detagging process outlined above.
We do not charge to make other changes to your registrant information as held by Nominet - for instance the registrant address for your uk domain
IPS Nominet tag
Our IPS tag is NAP MEDIA. You will need this when transferring Nominet names to us.
Charges for .UK domains
Our domain registration charges
Domain Registration / Renewal .co.uk .ltd.uk £25 / 2 year.All prices exclude VAT.
Customer Service Level Agreement
Any issues raised in regard of your domain will be acknowledged within 2 working days and issues resolved within 5 working days.Complaints & Escalation Process
You are also able to make a formal complaint about a registrar to Nominet (the .uk registry) here: http://www.nominet.uk/resources/complaints
Contacting Us
For domain queries including abuse and complaints please email studio@nap-media.com or call us on between 9 and 5:30, Monday to Friday excluding bank holidays on 020 7701 2422.
NAP MEDIA
2 Peacock Yard
Kennington
London
SE11 4EZ